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Problem with dvr freezing then not working at all!
My comcast dvr has been freezing and I would have to unplug it and wait for it to reboot. Today it froze but rebooted itself but since then the dvr won't work. When I push "my DVR" it says, "There are problems with the program storage disk. Recording and playback are not available at this time." Are all my recorded programs lost? I've tried rebooting and it doesn't help. Any suggestions??
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Inappropriate?Is this your fist converter? Did you try to have a signal sent to your box? If so, the converter may be defective. You may exchange your DVR for a new one by visiting the nearest local office in your area or contact your local office for a service call. If you need further assistance, please feel free to contact us.
We apologize for the trouble.
Mark Casem
Comcast
We_Can_Help@comcast.com
EMPLOYEE
