ComcastCares1's dashboard

ComcastCares1 replied on February 03, 2010 22:17 to the question "no updates for on demand tv shows now????" in Comcast:

We will find out from our contacts in your area. Please email us with the phone number linked to your account. We apologize for the trouble.

Regards,

Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast,com

ComcastCares1 replied on February 02, 2010 21:40 to the problem "Comcast ecobill doesn't work" in Comcast:

We will look into this for you. Will you please send us the phone number associated with the account? I apologize for the trouble.

Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast,com

ComcastCares1 replied on February 02, 2010 21:37 to the problem "Broken promises, broken deals and poor work-ordering" in Comcast:

Will you please scan and email the document to us? We would like to look into this and assist in getting this resolved. We would also appreciate it if you can provide the phone number associated with the account. Thanks in advance and I apologize for the experience.

Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast,com

ComcastCares1 replied on February 02, 2010 21:31 to the question "Why can't I program the DVR by title to get the hi-def channel option?" in Comcast:

Hi Jeff,

I record my shows right on the hi-def channel. I suggest you cancel the series recoding on the standard feed. To record the hi-def feed, tune to the Hi-def channel and then do a series recording for the show that you are trying to record. Let us know if you need further assistance on this in the future.

Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast,com

ComcastCares1 replied on February 02, 2010 21:27 to the problem "Customer Service? (JD Powers must be a joke!)" in Comcast:

I apologize for the trouble. We would like to assist in getting this resolved for you. Please contact us and provide the phone number linked to the account at the email provided below.

Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast,com

ComcastCares1 replied on February 02, 2010 21:18 to the question "should i cancel comcast?" in Comcast:

Hello Jackson,

We'd be happy to reach out to our contacts to check a better pricing for you. Please contact us at the email below and include the phone number on the account. Thanks in advance for allowing us to assist.

Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast,com

ComcastCares1 replied on January 28, 2010 22:36 to the problem "DVR inconsistently records daily scheduled programs" in Comcast:

Is it possible that your DVR was turned off during the time that your show was scheduled to show? Does this happen for one show or on one channel? We will be happy to look into this for you. Will you please send us the phone number on the account?

We apologize for the trouble.

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on January 28, 2010 22:35 to the question "DVR inconsistently records daily scheduled programs" in Comcast:

Is it possible that your DVR was turned off during the time that your show was scheduled to show? Does this happen for one show or on one channel? We will be happy to look into this for you. Will you please send us the phone number on the account?

We apologize for the trouble.

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on January 27, 2010 22:02 to the question "Problem with dvr freezing then not working at all!" in Comcast:

Is this your fist converter? Did you try to have a signal sent to your box? If so, the converter may be defective. You may exchange your DVR for a new one by visiting the nearest local office in your area or contact your local office for a service call. If you need further assistance, please feel free to contact us.

We apologize for the trouble.

Mark Casem
Comcast
We_Can_Help@comcast.com

ComcastCares1 replied on January 27, 2010 21:59 to the question "Why is Comcast allowing CPA to screw over my credit rating over a simple misunderstanding that is as much comcasts' fault as my own?" in Comcast:

We would like to assist in resolving this for you. Please contact us and send us a link to this page and the phone number linked to the account.

We apologize for the trouble.

Mark Casem
Comcast
We_Can_Help@cable.comcast.com

ComcastCares1 replied on January 27, 2010 21:50 to the question "Why does comcast not install service on the date as promised?" in Comcast:

I am sorry. You may contact us at We_Can_Help@comcast.com

ComcastCares1 replied on January 27, 2010 21:49 to the question "Why does comcast not install service on the date as promised?" in Comcast:

We apologize for the trouble. We will find out what happened here. Also, I would like to make sure that the installation is completed. We certainly don;t want you to spend your tim waiting for the technician on your son's 1st birthday. If you would like to reschedule your appointment, please contacts us and provide the phone number on account.

Regards.

Mark Casem
Comcast
National Customer Operations

ComcastCares1 replied on January 21, 2010 22:48 to the question "Error Codes" in Comcast:

Did you try to reorder? If so, did it work? Please let us know the phone number on the account so that we can look into this. We apologize for the trouble.

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on January 21, 2010 22:46 to the question "On demand not received-" in Comcast:

We will check on this for you. Please contact us and provide the phone number on the account so that we can assist further.

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on January 21, 2010 22:45 to the problem "Comcast rep states i have no remaining bills when terminating service, receive 77$ bill later, not allowed to look at statement." in Comcast:

We would like to look into this and make sure that your bill is correct. I am suspecting that the information that you saw on n our website was not updated. I apologize for the trouble.

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on January 21, 2010 22:40 to the problem "My Week with Comcast. Ugh." in Comcast:

Hi Bruce -I apologize for the troubles you experienced. I will make sure that you are assisted with all your concerns.

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on January 21, 2010 22:36 to the question "Comcast Digital Transition - Glenn’s Getting Rid Of Comcast Transition" in Comcast:

We would like to look into this and assist with the situation. Please send us an email including the phone number on the account and a link to this page. We apologize for the trouble.

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on January 14, 2010 22:29 to the question "Pace DC50X remote codes" in Comcast:

Did you try, 10104?

ComcastCares1 replied on January 12, 2010 06:02 to the question "Comcast reneged on netbook offer!" in Comcast:

Hi David - we will assist on this. Please send us all pertinent information regarding the offer. The phone number on the account will also be useful.

Best regards,

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

ComcastCares1 replied on January 12, 2010 05:56 to the question "horrible service and in the end my MCE just doesn't work!" in Comcast:

I apologize for the experience. I hope this is resolved now. If not, please do not hesitate to contact us. We are here to help.

Best regards,

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com