Dave Rhea's dashboard

Dave Rhea replied on February 09, 2010 02:22 to the question "re-sizing slideshow pixel size" in Widgetbox:

Hey Jim,

I'll take a look. Can you let me know what Browser/OS you're using? Also, are you trying to make a Pro or Basic version? If Pro, please list your username.

Currently, I cannot reproduce using the steps above, so this will take some more work.

Dave Rhea replied on February 09, 2010 00:28 to the question "not working wordpress feed" in Widgetbox:

Hi there,

Your feed does not look to have any images in it. If you'd like us to pull images from the feed, the feed must have images.

As for the 'feed too long' message, could this possibly be 'feed took too long to load' or a similar message? If so, this would mean that your feed responded too slowly. You could get around this using a feed proxy, such as feedburner.com

Hope this helps!
Dave

Dave Rhea replied on February 09, 2010 00:22 to the question "PLEASE HELP. Widget NOT Showing my Ads" in Widgetbox:

Yes, as I said, widgets installed by Pro users will have NO ads. That includes the ads that you included and made ad-compliant.

I imagine your friend viewed the widget that you had already installed to your site, correct? If so, as I said, this widget will not have ads since you (a Pro user) installed it.

Dave Rhea replied on February 09, 2010 00:17 to the question "Problem with CNBC widget" in Widgetbox:

Thanks much. It looks like CNBC changed their feed. They're not returning a valid RSS feed now, so we are unable to display it.

I'll go ahead and delist this widget form our gallery.

Dave Rhea replied on February 08, 2010 23:33 to the question "Flash get widget button" in Widgetbox:

Hi Brian,

Customizing the Get Widget button is not currently supported.

A comment on the question "Why Won't My Widget Resize When Published?" in Widgetbox:

That seems to be working for me, although the widget is within a column, so the overflow is hidden. I bumped the width up to 400 and published changes.

What size are you trying to set the widget to? I set it to 240px wide for now. – Dave Rhea, on February 08, 2010 23:31

Dave Rhea replied on February 08, 2010 23:05 to the question "Longevity of the platform and commitment!" in Widgetbox:

Hey Rob,

Thanks for the reply. For the email bit, would you mind shooting me an email at support@widgetbox.com? I can't get your email address from here, unfortunately. I have someone here that would like to go over some of this stuff with you, as she'll be writing it all up.

The iGoogle gallery submission stuff is not currently supported. It's certainly a fair request, but in the meantime, you can get around this by using one of our code snippets and building your own XML for submission to Google.

I'll certainly be curious to see how the FB apps transfer over. Our implementation is a bit different from Clearsprings. I believe they used a method similar to our original approach, which we were forced to scrap sometime back when Facebook made some platform changes.

Anyhow, looking forward to speaking with you via email. Thanks again for the great info.

Cheers,
Dave

A comment on the question "can't see my ad" in Widgetbox:

I'm no longer replying on this thread since you started a new thread here:
http://help.widgetbox.com/widgetbox/t... – Dave Rhea, on February 08, 2010 22:21

Dave Rhea replied on February 08, 2010 22:20 to the question "PLEASE HELP. Widget NOT Showing my Ads" in Widgetbox:

Widget's installed by Pro users (like you) will not have ads. If you want the widget to have ads, try logging out and then installing the widget.

Dave Rhea replied on February 08, 2010 22:19 to the question "Why Won't My Widget Resize When Published?" in Widgetbox:

Perfect Diane. Thanks.

http://www.widgetbox.com/dash/subscri...

On this page, if you change the size (currently 180x350), then click Publish Changes, the installed widget on your above page should change.

I changed the height, published, viewed your site and saw the height change as expected. I then changed the height back,

A comment on the question "Poll widget broken" in Widgetbox:

Hi Nick,

No, there is no current max. Currently, there's no way to hide the results altogether. The only option in relation to results is to only show results once they've voted, or to always show the 'show results' button. – Dave Rhea, on February 08, 2010 21:44

Dave Rhea replied on February 08, 2010 21:23 to the question "Why Won't My Widget Resize When Published?" in Widgetbox:

Hi Diane,

If you post a link to your widget, maybe I can help.

A comment on the question "Why is my resizing taking forever?" in Widgetbox:

I haven't been able to gather any more info about this yet, but it sure does sound like Flash Shared Object space is still the culprit, since that's the only thing that would be cross-browser, cross-user, etc. Maybe the shared object is failing to do something (e.g. flash issue).

We'll keep investigating. – Dave Rhea, on February 08, 2010 21:22

Dave Rhea replied on February 08, 2010 21:20 to the question "Can I put a favorite pages widget box on my facebook fan page" in Widgetbox:

Hi Leta,

I'll need a link to the widget in order to answer this. Facebook only allows Flash widgets.

Dave Rhea replied on February 08, 2010 21:14 to the question "Poll widget broken" in Widgetbox:

Hi Nick,

This should be all fixed now. You've got a TON of votes in there (nice work), so we were timing out. Thanks for pointing out the issue.

Dave Rhea replied on February 08, 2010 21:05 to the question "How to mask a portion of a widget ?" in Widgetbox:

Hi there,

Sorry I don't understand what you're trying to do. If you developed the widget, just modify the HTML or Flash. If not, no this is not possible.

Dave Rhea replied on February 08, 2010 20:51 to the question "Problem with CNBC widget" in Widgetbox:

Hi there,

I've seen another report of this. It sounds like their feed isn't working anymore, but I haven't been able to get a link to the widget yet. If you post a link to the widget, I can take a closer look.

Dave Rhea replied on February 08, 2010 20:40 to the problem "domain become Phishing sites cause by Network/Music widget" in Widgetbox:

Hi there,

I don't see any evidence that this is related to the Network or Network widget. I'm not really sure who manages the list of phishing sites, but I'd suggest finding that info and contacting them. They can most likely help you to get yourself off of this list.

Dave Rhea replied on February 08, 2010 20:32 to the question "can't see my ad" in Widgetbox:

Hey there,

This looks like you have it working properly. You can play with ads on/off here:

http://www.widgetbox.com/admin/ad_pre...

Dave Rhea replied on February 08, 2010 20:17 to the question "re-sizing slideshow pixel size" in Widgetbox:

Hi Jim,

Are you looking at a widget installed to your site? If so, you'll need to edit that installed widget. Changing the default size for your widget won't go out and change all of the sizes that people previously set on the widget. Alternatively, you can reinstall the widget.

If I'm heading the wrong direction with this, please post a link to your widget.