Keith's dashboard

Keith replied on February 08, 2010 22:37 to the problem "What account and password is needed to upload?" in plasq:

Hi John,

This is the email account you used when you set up a skitch.com account — so your name@domain.com and the password you decided to use for skitch.com

Hope that helps.

Keith replied on February 06, 2010 21:55 to the question "No scrollbars means it's hard to annotate a long image" in plasq:

Hi ronmolenda,

Perhaps cropping outwards might help?

Keith replied on February 06, 2010 21:47 to the question "Retrieving account lost by double using email for 2 different accounts" in plasq:

hi again eng.alyasa,

Sorry, I wasn't clear enough. I don't put email account here because of spambots searching the web!
I can't see a listing for you in our databases. Please email me your username/s and I'll do my best to help!

Keith replied on February 06, 2010 07:59 to the question "Retrieving account lost by double using email for 2 different accounts" in plasq:

Hi eng.alyasa, can you please email me at my name at skitch.com and we'll try to get it sorted for you!

Keith

Keith replied on February 05, 2010 22:19 to the problem "Unable to login to skitch.com" in plasq:

Hi Mark, sorry you're experiencing this. Are you experiencing the same thing if you use another browser? Can you send me an email please to my name at skitch.com and I'll try to help.

Keith replied on February 03, 2010 05:12 to the question "Can I rename saved images?" in plasq:

Hi cgand,

Unfortunately, no — there's no current way to do that (you could resave them with a new name). Is this something you'd use a lot?

Keith replied on February 03, 2010 04:46 to the idea "Feature request: Images wiew counter" in plasq:

Thanks for the request — that's on our to-do list already. :-)

Keith replied on February 03, 2010 04:45 to the praise "Great app, thanks" in plasq:

Thanks cgand!

Keith replied on January 26, 2010 03:29 to the question "Batch processing images?" in plasq:

Hi osuosu,

Unfortunately there's really no way to effectively automate using Skitch, but it's on our to-do. You may consider Preview, for example in conjunction with Automator to do batch resizing etc. There are other tools around built specifically for batch jobs, that may suit your needs.

For example, here's a batch of them you may like to evaluate. (I've not tried these myself, so worth trying them out for your needs first)

http://www.smashingmagazine.com/2008/...

Hope that helps,

Keith

Keith replied on January 21, 2010 03:37 to the question "I'm not getting a confirmation email." in plasq:

I've sent you an email — hope that helps!

Keith

Keith replied on January 18, 2010 12:58 to the question "Skitch fails to update" in plasq:

Sorry about that Theok. As pointed out, you should be able to simply download the new version and drag that into your Applications folder to solve the problem.

http://get.skitch.com/skitch-beta.dmg

Hope that helps!

Keith replied on January 17, 2010 22:22 to the problem "Why is SFTP failing with correct username and password?" in plasq:

Good news all — it looks like we may have cracked this problem with a new code library and some detective work.

If anyone who is experiencing this problem could please contact me at my name @skitch.com then I may be able to help.

Apologies again for the inconvenience and long turnaround on this one.

Keith

Keith replied on January 16, 2010 04:54 to the question "How Do I Contact Skitch?" in plasq:

Thanks Ethan for the very nice words AND blogposts!

It means a lot to us — I'll share your post with the team :-)

Keith replied on January 15, 2010 20:36 to the question "How Do I Contact Skitch?" in plasq:

Hi Ethan,

Sorry to hear you're frustrated. You've found one of the best places to comment/share your thoughts and be heard.
Skitch is becoming it's own entity separate from plasq (the company the originally created the Skitch product) We're working to make that distinction clearer. For example, we're currently working with GetSatisfaction (the third party forum you're on now) to transition that over . Sorry about the confusion.

In the mean time, if you like you can always continue to comment here, or feel free to email me with comments and questions at my name at Skitch.com

Many thanks again for your nice words, and we're definitely working to make all this clearer very soon.

Keith

Keith replied on January 13, 2010 21:36 to the problem "Hotlink is not working" in plasq:

Hi Ricardo,

Please send me an email to my name at Skitch dot com and I'll do my best to help.

Keith

Keith replied on January 13, 2010 10:35 to the problem "Bring back older skitch pictures into current history pane" in plasq:

Hi Just4 Registration,

Sorry for the slow reply, because of an internal email server issue I've only recently been notified of this thread.

You should be able to force Skitch to recompile it's history file by doing the following:

(Depending on how long you've had skitch, there may only be one file)

1. Quit Skitch

2. Find, select, Zip (archive) then delete the following files

~ > Library > Preferences>

~ is your Home directory

com.skitch.skitch.history
com.plasq.skitch.history

3. Relaunch Skitch — Skitch will generate a new history file.

Let me know if that helps!

Keith

Keith marked one of Jonathan Yankovich's replies in plasq as useful. Jonathan Yankovich replied to the idea "snapping a window with drawer".

Keith replied on January 13, 2010 05:39 to the question "How do I specify a fixed capture size?" in plasq:

:) (sorry for late reply)

Keith replied on January 13, 2010 05:34 to the question "Skitch shadow now solid black...." in plasq:

Fix coming soon...

Keith replied on January 13, 2010 05:23 to the question "Moving Skitch and keeping personal settings" in plasq:

Hi BrooklynGuy,

Sorry for the slow reply, because of an internal email server issue I've only recently been notified of this thread.

Sorry it's not working for you
Skitch works fine in Snow Leopard. But we've since changed the name of those files because of some business changes.

If you had run Skitch once before on your system, if probably created these files and now is referring to them.

##
First, quit Skitch, then in addition to the two com.plasq files, also zip, then delete these files from the same location:

com.skitch.skitch.plist
and
com.skitch.skitch.history

Then copy over the 2 com.plasq files, and then finally launch Skitch.

Skitch will then generate new com.skitch files based on the com.plasq files.

Sorry again for the slow reply, hope that helps

Keith