Lexy Franklin's dashboard

Lexy Franklin replied on February 25, 2010 05:46 to the question "Contest" in Booyah:

Hi Ryan,

Here is the link to contest: http://www.booyah.com/contest

Thanks for your great support!

Lexy Franklin set one of Lexy Franklin's replies as an official response to "CANNOT CHECK IN! Server issues cannot determine my location." in Booyah

Lexy Franklin replied on February 25, 2010 05:40 to the problem "CANNOT CHECK IN! Server issues cannot determine my location." in Booyah:

Thanks for your feedback. Doublecheck that you have a good WiFi conncection. Our servers should pick up your location. Also, are you currently in Singapore? MyTown currently only works in the U.S.

Thanks again for your great support.

Lexy Franklin set one of Lexy Franklin's replies as an official response to "New updates effect on contest?" in Booyah

Lexy Franklin set one of Lexy Franklin's replies as an official response to "33% discounts for property stuck" in Booyah

Lexy Franklin replied on February 25, 2010 05:17 to the problem "33% discounts for property stuck" in Booyah:

Hi John,

Thanks for your feedback. Those property upgrades are waiting to be used on a property. You either need to increase your level so you can upgrade or sell a property and then upgrade and you will be able to use those slots.

Lexy Franklin marked one of calvin's replies in Booyah as useful. calvin replied to the problem "33% discounts for property stuck".

Lexy Franklin replied on February 25, 2010 05:14 to the question "New updates effect on contest?" in Booyah:

Hi Brian,

We've fixed the missing properties bug. There are 3 steps to fix.

1) Go to the appstore and download the newest MyTown V2.1.1
2) Open the updated app, *MAKE SURE* you have a internet connection. (Our servers need to talk to the iPod to start recovery)
3) Wait up to 1-2 hours and re-launch your app. The properties should be recovered.

If you bought new properties in the interim, we will select the highest upgrade/value property, and give you the cash for the extra properties that were sold.

Thanks so much for your patience, and we are very sorry for any inconvenience.

Lexy Franklin set one of Lexy Franklin's replies as an official response to "In Mytown iphone app, all my points are reset to 0..." in Booyah

Lexy Franklin set one of Lexy Franklin's replies as an official response to "Where's my giant lizard?" in Booyah

Lexy Franklin replied on February 24, 2010 20:24 to the question "New updates effect on contest?" in Booyah:

Hi Calvin,

You can now upgrade your town. Download MyTown V2.1.1 here: http://bit.ly/66TJGb

Lexy Franklin set one of Lexy Franklin's replies as an official response to "Unfairly Unethically Robbed" in Booyah

Lexy Franklin set one of Lexy Franklin's replies as an official response to "how do you change your backround" in Booyah

Lexy Franklin replied on February 24, 2010 06:14 to the question "how do you change your backround" in Booyah:

Hi Curtis,

Currently your background does change on your property page. It is very subtle.

Thanks for your great feedback and support.

Best,
Lexy

Lexy Franklin replied on February 24, 2010 06:09 to the problem "Unfairly Unethically Robbed" in Booyah:

Justice,

Please email us directly at feedback@booyah.com and we will look into this matter right away.

Best,
Lexy

Lexy Franklin replied on February 24, 2010 06:07 to the question "New updates effect on contest?" in Booyah:

Hi Calvin,

You will be still eligible for the contest if you update your app.

However, if you bought properties before 1/20, there is a possible bug that can delete some of the properties from your app. We are working very hard on a fix and an update will be available very shortly. We will let you know as soon as the update is available.

Thank you very much for your patience and support.

Lexy Franklin replied on February 24, 2010 06:01 to the question "Different Buildings?" in Booyah:

Hi Joanna,

In the latest update, we have introduced a new line up of themed building styles that are applied to your properties.

There is now much more variety when you upgrade your buildings!

Thanks again for your patience and support.

Best,
Lexy

Lexy Franklin replied on February 24, 2010 05:51 to the problem "HELLP!! half mytown is missing" in Booyah:

Hi Cameron,

Thank you for your feedback.

We have found a bug that deletes your properties. If you bought properties in before 1/20, there is a chance that they will disappear after your upgrade. Your properties are not lost. They are stored on our server and will be restored in the next two days.

We are very sorry for the frustration and inconvenience!

Please follow us on Twitter @BooyahTeam for the latest updates on this matter. Also, here is a link to our FAQ with more information: www.booyah.com/faq

If you have any other questions, please email us at feedback@booyah.com

Thank you again your patience and support.

Lexy Franklin replied on February 24, 2010 05:08 to the question "Where's my giant lizard?" in Booyah:

Thanks for your feedback. If you click on the question mark on the upper right of the profile screen that will take you to the Settings page. If you click on Theme you can switch to the Monster Theme.

Thank you again for your support and please let me know if you have any other questions.

Lexy Franklin replied on February 18, 2010 18:37 to the problem "In Mytown iphone app, all my points are reset to 0..." in Booyah:

Hi Kuan,

Thanks for your feedback. Please send us the email you are using and your account name to feedback@booyah.com and we will look into your issue. Thank you very much for your patience and support.

Best,
Lexy